Refund and Returns Policy

We have a 2-day exchange policy, which means you have 2 days after receiving your item to request a exchange.

A product can only be returned or exchanged if it was found damaged.
To start a return or refund,
Follow these steps to apply for a refund:

  1. Visit our website: StoreZone.
  2. Log in to your account using your registered email and password.
  3. Navigate to the “My Orders” section.
  4. Find the order for which you want to request a returned or exchanged.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at WhatsApp +92 333 2554780

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.