Frequently Asked Questions (FAQ)

General Information

What does your store sell?

We offer a wide range of products, including fashion, electronics, home essentials, and beauty.

Where are you located?

We are based in China and Pakistan.

Ordering

How do I place an order?

Simply browse our website storezonesy.com, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Can I modify or cancel my order after it’s placed?

Orders can be modified or canceled within 5 hours of placement. Please contact our support team at info@storezonesy.com or WhatsApp: +92 333 2554780.

Do I need an account to place an order?

No, but creating an account allows you to track orders and save your details for future purchases.

Payment

What payment methods do you accept?

We accept Direct Bank Transfer, Easypaisa, Cash on Delivery (COD).

Is my payment information secure?

Yes, we use industry-standard encryption to protect your personal and payment details.

Shipping and Delivery

Where do you ship to?

We ship to  all over Pakistan.

How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Estimated delivery times are 3–4 working days.

How much does shipping cost?

Shipping costs depend on the destination and weight of the order. You can view the exact cost at checkout.

Returns and Refunds

What is your return policy?

We accept returns within 2 days of delivery, provided the item is unused and in its original packaging.

How do I initiate a return or refund?
  1. Visit our website: StoreZone.
  2. Log in to your account using your registered email and password.
  3. Navigate to the “My Orders” section.
  4. Find the order for which you want to request a returned or exchanged.

If any issue contact us at info@storezonesy.com or WhatsApp: +92 333 2554780 with your order details, and we’ll guide you through the process.

Account and Privacy

How do I create an account?

Click on the “Register” button on my account page and follow the instructions.

How is my personal information used?

Your personal information is used solely for order processing and communication. Please review our Privacy Policy for details.

Contact Us

How can I contact customer support?

You can reach us at info@storezzonesy.com or WhatsApp: +92 333 2554780 during business hours, 9 AM–9 PM.

Do you have a live chat?

Yes, click the chat icon at the bottom of our website to talk to a representative.